Terms of Service

These terms apply when you browse or shop on the Siya by Sumaya website. By using the website or placing an order, you agree to these terms.

Products and descriptions

We aim to present product descriptions, colours, images, measurements, and availability as accurately as possible. Screen settings, lighting, handcrafting, weaving, dyeing, and finishing may cause slight variations. Product availability and pricing may change without notice.

Orders and payment

When you place an order, you are making an offer to purchase the selected products. An order is accepted when payment is confirmed and we issue an order confirmation, subject to availability and our ability to fulfil the order. We may contact you to verify information or cancel an order where there is an error, suspected fraud, or a product is unavailable. Any applicable taxes, duties, and delivery charges will be shown at checkout or communicated with the order.

Customer information

You agree to provide accurate, complete, and current information for your account, order, payment, and delivery. You are responsible for checking your order details before completing payment.

Acceptable use

You must not misuse the website, interfere with its operation, attempt unauthorised access, upload harmful material, or use the website for unlawful purposes. We may restrict access where necessary to protect the website, customers, or our business.

Intellectual property

Content on this website, including text, photographs, graphics, logos, designs, and branding, belongs to Siya by Sumaya or its licensors and must not be copied, reproduced, distributed, or used commercially without permission.

Third-party services

The website may rely on third-party services such as payment, delivery, analytics, or social-media tools. Their services may be subject to their own terms and policies.

Limitation

To the extent permitted by applicable law, Siya by Sumaya is not responsible for losses caused by events outside its reasonable control, including courier delays, network failures, strikes, natural events, or government action. Nothing in these terms limits a right that cannot lawfully be limited.

Changes and governing law

We may update these terms from time to time. The version posted on this page applies from its stated date. These terms are governed by the applicable laws of India, and disputes are subject to the courts with appropriate jurisdiction in India.

Contact

For questions about these terms, contact Siya by Sumaya through the contact options available on our website.