Return and Refund Policy

We want you to love your Siya by Sumaya purchase. Please review your order as soon as it is delivered and contact us if there is a problem.

Eligible returns

Return requests must be raised within 7 calendar days of delivery. Items must be unused, unworn, unwashed, unaltered, and returned with the original packaging, tags, and any accompanying items.

Items that have been customised, altered, stitched, washed, worn, damaged after delivery, or purchased as a final sale are not eligible for return unless they arrive damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photographs of the package and item. We will review the issue and, where appropriate, arrange a replacement, exchange, or refund.

How to request a return

Contact Siya by Sumaya through the contact options available on our website before sending anything back. Do not return an item without receiving return instructions. Items sent without prior approval may not be accepted.

Refunds

After an approved return is received and inspected, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method, subject to payment-provider processing times. Original shipping charges and return shipping costs are non-refundable unless the item was incorrect, damaged, or defective.

Questions

For return or refund questions, please include your order number and contact Siya by Sumaya through the contact options available on our website.