Shipping Policy

At Siya by Sumaya, each order is prepared with care. Orders are processed after payment confirmation, subject to product availability and any personalisation or finishing requested at checkout.

Dispatch and delivery

Dispatch and estimated delivery timelines are shown at checkout or communicated with your order confirmation. Timelines can vary by destination, courier operations, weather, public holidays, and circumstances outside our control.

Please make sure your shipping address and contact details are complete and accurate. Delays caused by an incorrect or incomplete address may require additional delivery charges.

Order tracking

When tracking is available, we will share the tracking details after dispatch. A shipment may show as delivered according to the courier’s scan even when delivery is delayed within the local network. Please contact us promptly if your order has not arrived.

International orders

International customers are responsible for any customs duties, import taxes, or clearance charges applied by the destination country unless stated otherwise at checkout.

Questions

For questions about an order or its delivery, please contact Siya by Sumaya through the contact options available on our website and include your order number.